Company Information

What is Vividboard’s mailing address?

2999 Henkle Drive
Lebanon, Ohio 45036

What are Vividboard’s Fax and Phone numbers?

Phone: 1-877-432-2999
Local: 1- 513-932-3445
Fax: 1-513-456-4622

What is Vividboard’s privacy policy?

VividBoard values our customer relationships and therefore will not sell or give away your information to other businesses or individuals.

Website information

VividBoard values our customer relationships and therefore will not sell or give away personal information to any other businesses or individuals.

Who do I contact if I am having problems with the web site?

Please call VividBoard customer service at 1-877-543-2999

What information do you collect on the website?

We do not keep any of your order or personal information for future use at this time.  Additionally, VividBoard.com contains no “cookies” that would leave information from our website onto your computer.

Ordering Information

How do I place an order?

You can order standard products from our web site by going here.   

You can also order standard and custom products from VividBoard Customer Service at 877-543-2999 between 8:00 AM and 5:00 PM EST.

What do I need to provide for the logo?

You need to provide a PDF file. If you do not have an electronic file of your logo, check with your marketing department or with your printer. Please provide them with this information to make sure the file is the correct format and size.

The size of the logo, when scaled 100% or smaller, should be the same or smaller than the size for both width and height.

•  A PDF file created with color management turned off.
• Images should remain in native CYMK or RGB format.
• Ideal image resolution is 300 dpi, with 1/8” bleed at the edge of design.

What kind of mounting supplies and equipment do you provide?

Appropriate hanging hardware such as mirror hangers or “L” hangers for a seamless appearance.

Depending on your order we provide the following types of mounting hardware:

• If you’re not sure what is needed, please contact our customer service department at 1-877-543-299 or email info@vividboard.com
•  Double foam mounting tape or heavy duty Velcro with adhesive for concrete walls and most surfaces
• Sturdy chipboard easel for smaller free standing units.
• Call 1-877-543-2999 for other mounting options.

How do I pay for my order?

VividBoard customers may establish an account with VividBoard, which will be invoiced, or for one-time purchases, a customer may pay by credit card.

Establishing Credit with VividBoard
VividBoard requires those wishing to establish credit, to be invoiced post-shipment, to complete a credit application. VividBoard will determine credit worthiness and establish an account. Assuming prompt payments (net 30 days), the account will remain in good standing. Most of our accounts submit a PO for the exact amount of the project, indicating purchase intent, which starts the order process.

Credit Card Purchases
Products are available to be purchased through our Customer Service Department or on the website via credit card payment – Visa, Master Card, American Express and Discover. Please contact customer service at 1-877-543-2999.
 

Are taxes charged to my order?

Applicable state taxes will apply, unless your organization has completed an Exempt/Non-Exempt Tax Form. In order to comply with the sales tax laws of each state, we are required to maintain a complete up-to-date file of exemption certificates.

Do you offer volume or wholesale pricing?

Yes, please contact customer service at 1-877-543-2999 for more information

Can I add, delete or cancel items from my order if I change my mind?

Order Cancellation Policy
Because 95% of VividBoard orders are placed in production in the first 24 hours; orders may be cancelled only within 4 hours from receipt of order. After that time period, orders can only be cancelled with Vividboard’s consent. If a request for cancellation is made after the 4-hour time period, other charges may apply.

VividBoard Guarantee

What is Vividboard’s guarantee?

All Vividboard products are guaranteed to be free from manufacturer's defects.  If for some reason the board arrives damaged due to manufacturer error, VividBoard will replace free of charge.  If the damage is determined to be caused by a freight carrier, a freight claim must be processed.

What is VividBoard’s Warranty?

Guaranteed free from manufacturer’s defects:

All Vividboard products are guaranteed to be free from manufacturer's defects. If for some reason the board arrives damaged due to manufacturer error, VividBoard will replace free of charge. If the damage is determined to be caused by a freight carrier, a freight claim must be processed by the party responsible for the freight bill .

5-year Warranty:

All VividBoard custom dry-erase boards are guaranteed against defects in materials and workmanship including ghosting and fading for five (5) years from the original shipment date under normal usage, according to manufacturer’s instructions. The warranty is limited to the replacement of defective boards and does not include removal, installation or shipping costs. The warranty shall be voided if boards are cleaned with harsh or abrasive chemicals, including bleach.

What is VividBoard’s return policy?

Only standard VividBoards with no customization may be returned.  Custom boards (with logo or with any customer-requested variation) cannot be returned, unless return is due to manufacturer’s defects as described above.

You must obtain a return authorization number from our Customer Service Department prior to a product being accepted for a return and credit issued. Return authorization numbers expire 30 days from date of issue.  All requests for return authorization must be filed within 30 days of the date of invoice. Merchandise must be returned freight prepaid and in re-saleable condition. Merchandise returned is subject to a 25% restocking fee.

Collect shipments are not accepted and will be refused. No credit will be issued for abused or customer-damaged merchandise.

Shipping & Handling

How long will it take for my order to arrive?

Lead Times:
Generally, once the artwork is approved, small quantities of custom boards can be produced and shipped within 10 business days. Larger quantities or custom configurations may take longer. Vividboard Customer Service will provide an anticipated ship date upon art approval.

Delivery:
Vividboard ships to the 48 continental states and Alaska and Hawaii. AT this time, we are not able to accept orders from outside the US. Boards ordered off the website are shipped by Fed Ex or UPS and generally take 3 – 4 days to arrive after leaving our facility. Please allow more time to Hawaii and Alaska.

Expedited Service:
Expedited service can be arranged by our Customer Service Representatives. Please call 1-877-543-2999.

How much will shipping cost?

All VividBoard orders are FOB Factory (freight is paid by customer). VividBoard customer service will provide a freight quote for each project. The freight quote will depend on a number of factors: number of boards, packaging considerations, use of pallets, overall weight, destination, timeframe and shipping method. Therefore, every order is different.